twelve27 digital is a full service e-commerce maintenance agency focused on e-commerce operations for the small business. twelve27 digital seeks to enforce peace of mind to the Main Street business owner who seeks a robust e-commerce presence but lack the manpower and expertise to maintain the day to day moving parts. twelve27 digital works directly with business owners to customize support packages with service offerings such as: digital marketing, social media, fulfillment operations, customer service, merchandising, system upgrades, and third party vendor vetting and management.
Started by Karla Wallace, an e-commerce professional with nearly two decades of experience in small, medium, and enormous corporate institutions both internationally and domestically, twelve27 digital was founded with community in mind.
ABOUT US
EXPERIENCE
Since 2005, I have been helping some of the biggest brands build and maintain their e-commerce businesses. With a background in operations and communications, I have a thorough understanding of the e-commerce space and know what it takes to champion a client’s needs.
Whether you’re looking to solidify your web site technology approach, order flow, customer service, or figure out your digital marketing needs, I can help you establish and maintain your operating process, policy, procedure, marketing cadence, fulfillment flow, technology upgrades, and more.
Reviews of our founder
“Karla has the impressive ability to maintain calm and focus in the midst of chaos. She brings a well-rounded set of ecommerce skills that make her a valuable asset to multiple areas of a team. She’s ambitious, and committed to doing whatever it takes to get the job done. This one is going places.”
“I’ve had the pleasure of knowing Karla for two years during which she has proven herself to be an essential team member. She eagerly takes leadership of, and then fully executes, tech development projects, staying organized and making sure all expectations are met. Karla’s steadfast ability to prioritize and manage projects while also handling even the toughest situations on a daily basis, is commendable. She is naturally thoughtful, organized and well-spoken, a leader and problem-solver who would be an impressive addition to any team.”
“Karla is a people person, and a natural leader. We required an ethical character and “can do” attitude and she fits the bill. In addition to her work ethic, she is well liked by both management and her reports. Karla is the type of person that everyone wants to hire, but can rarely find. Professionally and personally I recommend her without reservation.”
“I have had the pleasure of working with Karla for one and a half years. She strikes me as an utterly professional individual.
Karla has a vast knowledge about eCommerce and the processes involved. Her determination to solve problems and always help her colleagues is hugely appreciated by me and my team. We have always been able to count on Karla to come to the rescue when we needed something solved on the US side of our business.
I can highly recommend Karla, not only because she is a highly skilled eCommerce professional but also a incredible human being. You can’t go wrong with that combination.”
“Please consider this letter my very strong recommendation for Karla Wallace. Within her time here at Zound Industries, Karla has not only developed and led a small but mighty Americas team, but was able to implement an effective localized business strategy . She has been an integral part of the global team and has helped us achieve our plans for our e- commerce channel in the Americas.
Karla during her tenure has been an asset to the organization with her ability to multi-task, project manage, and work successfully with cross functional teams. She has displayed a strong desire for continual learning and for accepting challenging projects.
Karla graciously accepted new challenges and continually delivered upon these expectations.”
“Karla managed a team of 6 as Opening Ceremony’s Sr. Manager of Ecommerce Operations. During this time I found Karla to be both an excellent leader and team player. She built a solid team, achieved operational metrics, delivered on project commitments, and consistently identified process improvements. In addition, Karla worked excellently cross-functionally with the various teams in the company. These team leaders all agree she has excellent work ethic and is always willing to roll up her sleeves. This is CRITICAL in a small business, start up environment, and a characteristic that is highly sought after in people with her experience. She works with a high degree of integrity, and always puts team ahead of self. In summary I highly recommend Karla for any ecommerce leadership role- she is a stellar human and tremendous addition to any company seeking these capabilities. ”
“Please consider this letter my very strong recommendation for Karla Wallace. Within her time here at
Opening Ceremony, Karla has not only led and mentored her team, but implemented more efficient
processes within our ecommerce operations. She has been an integral part of the team and has helped
us achieve our plans in our e-commerce channel.
Karla during her tenure has been an asset to the organization with her ability to multi-task, project
manage, and work successfully with cross functional teams. She has displayed a strong desire for
continual learning and for accepting challenging projects.
Presented with a change in her role and scope, Karla graciously accepted these new challenges and
exceedingly delivered upon these expectations.
In addition, Karla has excellent written & verbal communication skills, is highly organized and can work
independently to ensure all projects are completed in a timely manner. Karla is always willing to offer
her assistance. She had an excellent rapport at all levels including myself and our Creative Director,
Humberto Leon. Karla is an intelligent team player who can work in a busy environment.
It is with high confidence that I recommend Karla for any position that she feels matches her career
objectives and skills. Your organization will benefit by her valuable contribution.”
2019-2020